Terms and Conditions

Terms and Conditions

Welcome to Blue Cat Merchandising. These Terms and Conditions govern your use of our website at www.bcmerch.com.au and any communication or transactions conducted via email in relation to our services.

1. Use of Website

This website is intended to provide information and access to product catalogues for branded merchandise. It is not an online store, and no purchases or payments are processed through the site. Orders are placed and confirmed via email correspondence.

2. Intellectual Property

All content on this website, including logos, graphics, catalogue images, and written text, is the property of Blue Cat Merchandising or our partners and is protected by copyright and intellectual property laws. You may not reproduce or redistribute any content without prior written consent.

3. Orders & Payment

Orders are processed manually through email communication. By placing an order, you confirm that:

• All provided details are accurate.
• You are authorised to make purchases on behalf of your business or organisation.
• You understand that order quotes, timelines, and proofs will be confirmed by email before production begins.

Payment terms will be clearly outlined in the final invoice or quote. We reserve the right to request part or full payment before production.

4. Custom Artwork and Approvals

We rely on email communication to share proofs and order approvals. It is your responsibility to review all artwork, product details, and quantities carefully. Once approval is given, changes may not be possible. Blue Cat Merchandising will not be held responsible for errors in approved artwork or specifications.

5. Cancellations & Returns

Due to the custom nature of branded products, returns are not accepted unless goods are faulty or do not match the approved specifications. Cancellations after artwork approval may incur fees or be non-refundable, depending on production status.

6. Limitation of Liability

To the fullest extent permitted by law, Blue Cat Merchandising is not liable for any indirect or consequential losses resulting from delays, errors, or use of the products provided. Our total liability for any claim shall not exceed the amount paid for the relevant goods.

7. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in accordance with Australian consumer and trade law.

If you have any questions about these Terms, please contact us at info@bcmerch.com.au.